I Evaluated 10 Greatest Outbound Name Monitoring Software program for 2025

Most go-to-market groups already use demo automation software program. It’s desk stakes at this level. However simply having a instrument in place doesn’t imply it’s doing its job properly.

You possibly can have the perfect gross sales pitch on this planet, however if you happen to don’t know what occurs after your reps choose up the cellphone, you’re flying blind.

The finest outbound name monitoring software program provides you visibility into what’s working, what’s not, and the place offers are stalling. It helps you pinpoint which calls result in conversions, which scripts resonate, and which reps want teaching. But too many groups nonetheless depend on outdated strategies or scattered programs that don’t join the dots between outbound exercise and precise outcomes.

I dug into the highest outbound name monitoring instruments to seek out those that supply actual readability,  not simply name logs. I reviewed G2 rankings, in contrast options throughout platforms, and checked out how gross sales and assist groups are utilizing these instruments to enhance outreach and shut extra offers.

Whether or not you’re a startup dialing on your first few prospects or a big group optimizing high-volume outbound campaigns, this information will provide help to discover the perfect name monitoring software program to match your workflow and increase your outcomes.

My 10 finest outbound name monitoring software program picks for 2025

Whereas testing and evaluating these instruments, it turned clear how a lot they optimize outbound outreach. They offer reps real-time visibility into name exercise, enhance join charges, and assist groups observe up with precision and velocity.

In accordance with 360iResearch, the worldwide name monitoring software program market is projected to succeed in $2.12 billion by 2030, rising steadily as extra companies prioritize data-backed calling methods.

If you happen to’re questioning which instrument helps reps hit their day by day dial targets, which one offers the perfect analytics for name outcomes, or which platform integrates cleanly along with your CRM, learn on, and you may make sure you discover out. 

What makes the perfect outbound name monitoring software program value it: My opinion

• Enable customers to position outbound calls straight from the platform
• Monitor and log name interplay information reminiscent of period, outcomes, recordings, and engagement insights

*This information was pulled from G2 in 2025. Some opinions have been edited for readability.

HubSpot Gross sales Hub is a contemporary gross sales software program designed to assist rising groups construct a pipeline, deepen relationships, and shut extra offers quicker. In accordance with G2 Knowledge, 62% of small companies use it, which factors to its ease of use and skill to assist groups with out requiring deep technical experience.

I’ve seen that HubSpot Gross sales Hub is usually praised for being fast and simple to arrange. The easy onboarding course of means gross sales groups can get began immediately, chopping down delays and letting them concentrate on connecting with prospects quite than configuring instruments.

One characteristic that persistently stands out is name monitoring. Customers point out how easy it’s to log calls, file outcomes, and overview recordings. In accordance with a number of reviewers, this reduces handbook effort and ensures gross sales groups have clear, dependable data of their conversations.

One other frequent spotlight is the flexibility so as to add customized properties for contacts and offers. Many G2 customers admire this flexibility, saying it helps them align the CRM with their distinctive gross sales processes. Reviewers word that these fields give gross sales groups higher visibility into deal progress and assist them tailor reporting to their targets.

I’ve additionally seen quite a lot of optimistic suggestions about cellular note-logging. When gross sales reps make calls from a cellular gadget, a pop-up makes it simple to jot down notes immediately. Many reviewers say this protects time and ensures vital particulars aren’t misplaced, which strengthens follow-ups and buyer relationships.

That mentioned, some customers increase issues about pricing. Prices can climb shortly, particularly when including extra calling minutes. Nonetheless, many agree that the superior options accessible at larger tiers ship sturdy worth, although a number of recommend that extra versatile pricing or bundled minutes would make the platform much more enticing.

Lists don’t at all times refresh immediately, and some reviewers talked about they’d like a handbook refresh choice to make issues smoother. Whereas not a deal-breaker, this enchancment might additional streamline day-to-day workflows.

General, primarily based on the opinions I’ve learn, HubSpot Gross sales Hub is extensively praised for its accessibility, helpful gross sales options, and skill to assist groups construct a pipeline and shut offers quicker.

What I dislike about HubSpot Gross sales Hub:

• The pricing can climb quick, particularly if you happen to want extra calling minutes, and I’ve seen some reviewers want for extra versatile choices.
• Lists don’t at all times refresh immediately, and from what I’ve learn, folks assume a handbook refresh button would make issues smoother.

What G2 customers dislike about HubSpot Gross sales Hub:

“Whereas HubSpot Gross sales Hub is nice general, the pricing can shortly grow to be a priority for small companies. Many superior options like customized reporting, a number of pipelines, or automation workflows are locked behind higher-tier plans, which may really feel costly while you’re simply beginning out.”

– HubSpot Gross sales Hub Evaluate, Jackson R.

What I dislike about Salesforce Gross sales Cloud:

• The lead prioritization might use clearer visible cues, and I’ve seen some reviewers want navigation felt a bit quicker.
• The educational curve can really feel steep at first, and from what I’ve learn, it takes a while earlier than the platform’s full worth actually clicks.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Some elements of the interface will be overwhelming or unintuitive, particularly for newer customers. At instances, it’s sluggish to load or will get laggy throughout peak hours, and establishing customized experiences or dashboards can require assist from admins. The educational curve is a bit steep for superior options, and a few processes really feel extra complicated than essential.”

– Salesforce Gross sales Cloud Evaluate, Lemuel P.

OpenPhone is a collaborative cellphone system for groups that integrates calls, texts, and contacts into an intuitive app that works seamlessly throughout units. Many reviewers spotlight the cross-device flexibility, saying it makes it simple to remain linked whether or not within the workplace or on the go.

My favourite characteristic is the wealthy set of contact properties accessible. Reviewers word that this makes it easy to prepare contacts nationwide, whether or not by space or commerce kind, so groups can find the correct individual extra shortly and keep organized.

One other characteristic that usually stands out is the flexibility so as to add customized tags and notes to contacts. Customers say this retains vital consumer particulars shut at hand, making them really feel extra ready for calls and follow-ups. In accordance with suggestions, this small however highly effective functionality streamlines on a regular basis workflows.

I additionally see frequent reward for AI-powered name summaries. A number of reviewers point out that these summaries save time and enhance accuracy by capturing key factors with out requiring groups to replay recordings. G2 Knowledge reveals that 83% of customers highlighted this as considered one of their favourite options.

What I dislike about OpenPhone:

• I’ve seen some reviewers want there have been extra native CRM integrations to make the platform much more helpful.
• A number of folks talked about delays in voicemail notifications, which can be minor however nonetheless break the in any other case seamless expertise.

What G2 customers dislike about OpenPhone:

“There aren’t any actual downsides to utilizing OpenPhone, except you’re attempting to pick a selected cellphone quantity, because the accessible numbers are picked at random. I additionally confronted a problem the place 2 of my 3 numbers had been recognized as “Rip-off Possible.” This situation prompted me to succeed in out to an out of doors service to re-label every quantity.”

– OpenPhone Evaluate, Timothy P.

What I dislike about Salesloft:

• Name‑skipping in cadences feels a bit clunky because it isn’t automated, and I’ve seen reviewers saying handbook updates can sluggish issues down.
• Some customers discuss alert fatigue from too many low‑precedence notifications, which makes it tougher to identify the vital ones.

What G2 customers dislike about Salesloft:

“I don’t like the way it measures personalization. I might create a cadence particularly for a sure place at a sure firm, however as a result of I don’t change the cadence itself, it marks it as not customized. This impacts how I view my information and makes it tougher to enhance my outreach.”

– Salesloft Evaluate, Karim H.

What I dislike about Shut:

• Some folks want there have been one‑click on calling straight from lead pages, which might make workflows smoother.
• I’ve seen a couple of mentions of voicemail dealing with being a bit finicky at instances, although most agree it’s extra of a small hiccup than an actual disadvantage.

What G2 customers dislike about Shut:

“I’m taking a look at general stats for reps so I can have an organized view of our metrics,  for instance, what number of leads really picked up the cellphone on a given day.  I’d additionally wish to have an summary of the place the reps are all through the day, so I do know when and the place to leap in and assist,  just like how Salesforce offers a dashboard.”

– Shut Evaluate, Jacob P.

What I dislike about Nooks:

• A number of folks point out occasional glitches with name connectivity or tendencies not marking accurately, although most say assist resolves them shortly.
• Some reviewers want they might select which quantity to name from for one‑off calls, and some talked about constructed‑in emailing or scheduling would add comfort.

What G2 customers dislike about Nooks:

“I do want we might have all of our SFDC particulars on the client web page for every individual we’re calling, so we wouldn’t want a number of tabs open to maintain monitor of the place we left off with the prospect. But it surely’s not too unhealthy.”

– Nooks Evaluate, Nina H.

What I dislike about JustCall:

• The cellular app generally is a little glitchy, with name logs or notifications not at all times syncing immediately, as G2 customers additionally pointed out.
• Organising superior name flows feels difficult at first, and from what I’ve learn, step-by-step steering would make onboarding smoother.

What G2 customers dislike about JustCall:

“Thus far, we haven’t encountered any main points. There have been a couple of cases the place new code deployments brought about issues with our present pages mapped into the instrument. Nonetheless, we’ve seen Saleo’s roadmap contains utilizing AI to detect and routinely remap modifications. As soon as that’s in place, it ought to get rid of the necessity for handbook QA solely.”

– JustCall Evaluate, Ayush A.

From my overview of G2 suggestions, I’ve seen that ZoomInfo Gross sales is extensively trusted for combining an organization’s personal information with its huge database powered by generative AI. Many reviewers say this makes it simpler to uncover the correct prospects and insights whereas chopping via the noise.

A characteristic that persistently stands out is automated outreach via workflows. Customers spotlight how creating prospect lists and establishing touchpoints saves them hours every week. I’ve learn a number of feedback noting that this prevents leads from slipping via the cracks whereas making outreach extra constant and scalable.

Reviewers additionally worth the platform’s in-depth analysis capabilities. Having firm particulars, org charts, and direct dials in a single place means much less switching between instruments. In accordance with G2 Knowledge, 80% of customers reward ZoomInfo’s reporting options, which they are saying give a transparent view of pipeline progress and success metrics.

I’ve additionally seen sturdy suggestions for the Chrome Extension. Many reviewers point out the way it offers correct contact information proper the place they’re engaged on LinkedIn, inside Outreach, or whereas making ready for a name. This fast entry is described as a significant benefit for reaching decision-makers effectively.

One other space gaining consideration is ZoomInfo’s generative AI instruments. Reviewers spotlight options like AI-powered name summaries, clever dashboards, and lead intelligence insights, which sharpen their view of the pipeline and assist quicker, smarter decision-making.

Some customers do point out occasional information accuracy points, reminiscent of outdated cellphone numbers or bounced emails. The encouraging information is that these circumstances are described as uncommon, with most information seen as reliable. Many recommend extra frequent updates or verification checks to make the already sturdy database much more dependable.

Integrations are one other space the place customers see room for enchancment. Whereas present CRM and name heart connections meet most wants, a number of reviewers would really like broader native integrations to additional streamline workflows and cut back handbook steps.

General, primarily based on the opinions I’ve learn, ZoomInfo Gross sales is seen as a robust instrument for contemporary gross sales groups, combining expansive information, automation, and AI insights to drive extra environment friendly and efficient prospecting.

What I dislike about ZoomInfo Gross sales:

• Some customers talked about the dearth of an undo perform and restricted textual content editor capabilities, which will be irritating throughout information creation.
• I additionally seen suggestions requesting extra superior customization choices for recorded demos to higher match branding and format wants.

What G2 customers dislike about ZoomInfo Gross sales:

“ZoomInfo wants to enhance the accuracy of its hierarchy information.  It will be useful in the event that they built-in with instruments like Hunter.io to higher map latest updates in firm workers and organizational construction. CRM integration remains to be weak and may assist extra CRM apps, as many corporations use completely different programs.  Scoops information and intent information are additionally a priority, as they’re not supplied in actual time.”

– ZoomInfo Gross sales Evaluate, Mohammed A.

Apollo.io is an AI-powered gross sales platform that helps groups discover and have interaction leads, automate outreach, handle offers, and enrich information without having a number of instruments.

In accordance with G2, 88% of customers spotlight the power of its contact information, typically noting that its accessibility and accuracy set it aside from different platforms.

Apollo.io’s pipeline administration is a characteristic that reviewers ceaselessly admire. Many point out the worth of instruments like name recording, assembly scheduling, and actionable gross sales intelligence, which information them via each stage of the gross sales course of, from first contact to closing offers. Customers say these insights assist them work extra strategically and with better confidence.

I’ve additionally seen sturdy suggestions about Apollo.io’s CRM and advertising automation integrations. Reviewers spotlight how easily the platform syncs information throughout programs, making a single supply of fact. They word that this prevents duplicate entries, reduces missed updates, and simplifies workflows, making day by day operations extra environment friendly.

What stands out throughout many opinions is the centralized view Apollo.io offers of the pipeline and lead actions. Customers share that they will simply run focused searches, construct lead lists, and design sequences with A/B testing and automation. They emphasize that this degree of group makes outreach constant and monitoring efficiency simple.

Some reviewers recommend increasing name performance with options like name transfers, participant provides, or push-to-conference choices. Whereas the present instruments are useful, they imagine these additions would make reside interactions much more dynamic.

I’ve additionally learn suggestions suggesting enhancements to name recording and assembly scheduling, noting that refinements would convey them as much as the identical excessive commonplace as Apollo.io’s different options. Encouragingly, many point out the platform’s regular evolution, which supplies them confidence that these enhancements are prone to come.

General, primarily based on the opinions I’ve learn, Apollo.io is seen as a robust ally for gross sales groups. 

What I dislike about Apollo.io:

• Name options could possibly be extra dynamic, with some reviewers wishing for choices like name transfers or push-to-conference to enhance reside conversations.
• Assembly scheduling and name recording would possibly want some polish, however customers appear hopeful that they are going to enhance because the platform evolves.

What G2 customers dislike about Apollo.io:

“At instances, the Chrome extension generally is a bit sluggish or buggy, particularly when used with LinkedIn. Some information might often be outdated, requiring verification. Nonetheless, these are minor points in comparison with the general worth the platform offers. We’d like to see much more real-time integrations and enhancements in cellular usability shifting ahead.”

– Apollo.io Evaluate, Pankaj.

Aircall integrates voice, SMS, WhatsApp, and social media channels right into a single platform, with bidirectional syncing throughout 100+ enterprise apps. Reviewers typically reward this linked strategy for serving to groups handle communication extra effectively in a single place.

A characteristic that will get frequent reward is Aircall’s intuitive interface. Many reviewers spotlight how its clear design makes setup and navigation easy, saving time and decreasing frustration—particularly when onboarding new group members. This ease of use is usually described as a significant productiveness booster.

One other standout is the platform’s analytics on name quantity, agent efficiency, and buyer interactions. In accordance with G2, 87% of customers reward Aircall’s day by day summaries, saying they maintain groups knowledgeable without having to dig via detailed experiences. These insights are valued for recognizing teaching alternatives and bettering general effectiveness.

I’ve additionally learn optimistic suggestions on Aircall’s CRM integration. Reviewers point out that automated logging of calls and notes eliminates handbook information entry, maintaining communication data correct and saving precious time.

Some reviewers point out limits on SMS/MMS messaging quotas, with further expenses if month-to-month allowances are exceeded. Whereas this generally is a disadvantage, others word that it encourages conscious utilization and admire that the platform provides choices to scale messaging as wanted.

A number of customers additionally noticed that workflows can really feel slower throughout peak instances. Even so, most agree that Aircall’s skill to scale alongside group wants outweighs these occasional slowdowns.

Based mostly on the developments I’ve seen, Aircall is very regarded for its user-friendly design, highly effective analytics, and seamless CRM connectivity, making it a robust selection for companies trying to unify their communication channels.

What I dislike about Aircall:

• Messaging limits will be irritating throughout busy instances, and from what I’ve learn, some customers want there have been extra versatile or larger quotas.
• A number of reviewers point out occasional sluggish loading or dropped calls, and it looks as if smoother efficiency would make a giant distinction.

What G2 customers dislike about Aircall:

“The one issues I’ve discovered that will be useful for Aircall are: 1) having the ability to see the standing of my teammates whereas they’re on a name with out having to enter a switch, and a pair of) gaining access to name historical past whereas I’m on an lively name. There have been a number of instances after I wanted to search for names or cellphone numbers from earlier calls, however couldn’t as a result of the historical past was locked through the lively name. Having this performance could be actually useful in these conditions.”

– Aircall Evaluate, Jessica F.

As soon as your calls are tracked and logged, pair them with dialog intelligence software program to enhance what occurs on these calls.